salesforce service cloud Archives

10 Features of Salesforce CRM that your Business should use

10 Features of Salesforce CRM that Business should use When making a list of the best Salesforce CRMs, you just can’t leave out Salesforce. Salesforce CRM has changed the game for organisations of all sizes that are always on the lookout for new and better methods to provide superior service to their clientele by focusing on their needs and …

Five new Sales Cloud features have been released

Five new Sales Cloud features have been released We all know that selling things in the real world is hard. Customers’ standards are getting higher, but funds are getting smaller, so the average sales team needs to reach out to win business. In the past few months, people have been talking a lot about how powerful creative AI is …

How to optimize Salesforce reports and dashboards

How to optimize Salesforce reports and dashboards Salesforce Reports and Dashboards are the final output required for any business.Key performance indicators (KPIs) for an organization may be represented graphically and tabularly in Salesforce reports and dashboards. Salesforce Dashboards show information about the company in real time. With a lot of data, reports and screens start to run slowly over …

Salesforce Service Cloud vs. Sales Cloud: what’s the difference?

Salesforce Service Cloud vs. Sales Cloud: what’s the difference? Service Cloud and Sales Cloud – you have probably heard these two terms many times. But do you know what exactly are the differences between Salesforce’s two clouds? Find out in the following post! But first, let’s show you what the similarities between Service and Sales Cloud are. Comparing Sales and Service Cloud …

How to Get Salesforce Demo Orgs?

How to Get Salesforce Demo Orgs? We have provided links for Salesforce demo orgs that will help you learn more about the different types of clouds. This is a simpler method than searching on Google for these items. When I first started using Salesforce, the Demo Org (Developer Edition org) was my go-to for everything. Before Trailhead, scratch orgs, …

Salesforce Introduces Einstein GPT, the World’s First Generative AI for CRM

Salesforce is bringing chat functions to Slack, Einstein AI or Einstein GPT, and other platforms by integrating OpenAI’s ChatGPT generative AI model. ChatGPT broke the web’s fastest-growing user base record in February 2023, and now Salesforce, the global customer relationship management company, is joining the likes of Starbucks, Lyft, Mastercard, and, most recently, Microsoft and HubSpot in deploying chatbot artificial …